Gold Coast, Queensland – February 19, 2026 – ScanQueue, an Australian-developed customer flow management platform, has formally rolled out its AI-powered virtual queue system, built to eliminate physical waiting lines across hospitality, healthcare, and service-oriented industries.

Developed by Gold Coast-based software firm Tugadot Pty Ltd, ScanQueue allows customers to join a queue remotely by scanning a QR code displayed at a venue’s entrance or service point. Once enrolled, users receive real-time updates, estimated wait times, and notifications via WhatsApp or SMS when their turn to be served comes up.

The platform is designed to reduce congestion in waiting areas, boost operational efficiency, and enhance customer experience by letting individuals wait from any location without standing in a physical line.

ScanQueue is particularly well-suited for cafes, restaurants, medical clinics, barbershops, and retail spaces—where managing walk-in demand during peak periods is critical to maintaining service quality and customer satisfaction.

In addition to its smart queue features, ScanQueue integrates AI voice concierge technology, enabling businesses to automate inbound customer calls and provide real-time queue updates or booking assistance without human intervention.

Businesses can deploy ScanQueue without needing extra hardware or infrastructure. The system operates using existing mobile devices and integrates with messaging platforms like WhatsApp to deliver notifications and engage customers.

As demand for contactless and digital-first customer experiences grows, ScanQueue aims to support Australian businesses in modernizing their service delivery while improving staff productivity and streamlining customer flow.

For more information, visit https://scanqueue.com