BERLIN, June 01, 2025 — After quietly operating for over 15 years as BERGER KOMMUNIKATION, a leading European backend communication infrastructure has rebranded and relaunched as KONTAKTUM.

The company also announced the launch of its proprietary backend management interface, known internally as SignalDesk — a platform enabling wellness brand operators to monitor backend processes, agent performance, and reactivation ROI in real time. Such visibility is uncommon in the post-purchase environment, particularly in multilingual markets.

With GDPR-compliant infrastructure and a white-label approach, KONTAKTUM operates as an invisible layer supporting the most successful wellness brands in the region. Brands maintain complete control over the customer experience, while KONTAKTUM ensures revenue recovery, retention, and scaling in the background.

The separation from BERGER KOMMUNIKATION also involves internal growth: KONTAKTUM now manages over 1.8 million customer records per quarter, and its team has increased by more than 60% in the last six months.

“We are not an agency; we are infrastructure,” states the KONTAKTUM operations team. “This means brands can integrate us and observe tangible improvements in their metrics — quietly and consistently.”

Although specific client names have not been revealed, industry sources confirm that KONTAKTUM is currently collaborating with several top-5 EU advertisers in the wellness industry, managing complete backend operations for both new and returning customer interactions.

For wellness brands seeking to enhance retention, reduce refunds, or establish a high-converting backend, KONTAKTUM appears to be the new name to remember.

Media Contact:
Felix Hoffman

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