TIME, in collaboration with Statista, the leading global provider of market and consumer data and rankings, has published the first edition of its “” list. This list aims to serve as a valuable guide by highlighting U.S. financial services providers across ten key product categories—from banking and loans to investments and payment solutions—to assist consumers in making informed decisions and navigating the range of available providers. The study is based on multi-dimensional provider ratings from a nationwide survey, reflecting both consumer experience and provider performance.

Methodology

Between October 2025 and December 2025, Statista collected data through an online access panel involving over 20,000 U.S. consumers. Participants were asked to name their financial services providers and rate them across multiple evaluation dimensions. Beyond the overarching dimensions of satisfaction, willingness to recommend, and loyalty, respondents were able to assess their providers across four sub-dimensions: digital services, customer service, value for money, and trust.

The survey results were converted into numerical values using a scoring model and combined into an overall score for each product category. The relative importance of the four sub-dimensions was determined by the respondents and used to weight the corresponding sub-dimensions accordingly. The overall score was calculated as follows:

50% x score sub-dimensions + 20% x score satisfaction + 20% x score willingness to recommend + 10% x score loyalty

To be recognized as one of America’s Best Financial Services, a provider must actively offer its services and/or products to U.S. consumers and have achieved a minimum score of 70/100.